Help with online media

Your questions and/or comments are welcome. Please contact the Information Technology Division Helpdesk
Click Here to find out how.

Click on a link to find the information you need.

What do I need to do to my computer to enable it to play multimedia streams?
If you are using a Microsoft Windows PC you'll need:
Web Browser: Microsoft Internet Explorer v6
Media Players: Microsoft Windows Media Player 6.5 (or later)

Important! You will not be able to view iBrainz QuickTime videos if you are using a Microsoft Windows PC running QuickTime version 7 (this should not be a problem as the Windows Media video streams are the ones you should be using. The QuickTime streams are provided for Apple Macintosh users).

If you are using an Apple Macintosh you'll need:
Web Browser: Netscape v7.1 or Mozilla v7.1 or Firefox v7.1
Media Players: Apple Quicktime Player 6 (or later)

Click Here to find out how to download the required web browsers and media players.

"Cookies" need to be enabled in your web browser. Click Here to find out more.

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I am provided with several "Media Options" when I play a multimedia stream. Which one should I use?

The CQUniversity streaming system generally supports 2 different media players to display the video/audio. These are the Windows Media player and the Quicktime player. You may need to download the player first. Windows Media Player is generally already installed on Windows systems. It is recommended that you use the latest version of the player (The players may be downloaded here). If one player does not work on your platform - then try the other one.

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I am provided with several speeds/quality choices when I play a multimedia stream. Which one should I use?

CQUniversity streaming provides 2 choices in speed for each player in order to cater for people with slow dialup links as well as people with fast network access.

  • If you are on a dialup link, choose one of the 56K options.
  • If you are on campus or connected via broadband, you can get better quality by choosing one of the 256K option.

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How do I enable "cookies" on my web browser so that I can see iBrainz presentations?

For Microsoft Windows users, in Internet explorer use the Tools->Internet Options->Privacy menu to get the following window. Make sure the setting is not "High".

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Where can I download the necessary software?

To access download sites for streaming players and web browsers: Click on the "Download Video Players" link on the left hand side of this web page.

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I'm having problems accessing multimedia streams - what can I do?

  • Ensure that you have a valid network connection. (An easy test is to see if you can bring up the CQUniversity web page in your browser.)
  • Check to see that your browser is in the supported list.
  • Make sure you have downloaded the latest version of the media player. (link to above question)
  • Check to see that you have enabled cookies on your web browser. (link to cookies question)
For further assistance: Click on the "Request Assistance" link on the left hand side of this web page for contact details.

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Important note when using Internet Explorer & Windows Media Player

Later versions of Internet Explorer may try to play the video inside a web page, or on the "media bar" on the left-hand side of the Internet Explorer window. This is not the best option for playing high-quality video and may cause difficulties. The video is best played in the full Windows Media Player program.

To make sure that the video will be played in the Windows Media Player program (assumes that you have Windows Media Player installed):
Configure your Internet Explorer so that videos are not played automatically inside Internet Explorer:

  • Open the Internet Explorer Media Bar by clicking on View -> Explorer Bar -> Media
  • The Media Bar should appear on the left and side of your Internet Explorer
  • At the bottom of the Media Bar, click on Media Options -> Settings
  • If "Play web media in the bar" is ticked, then un-tick it.
  • You may now close the Media Bar by clicking the X at the top right hand corner of the media bar.
Alternatively, when you first click on the link to play the video, you may get a message like this one:
You clicked an audio or video link. Internet Explorer can play this in its own window, so it will be easier for you to see or hear it while still browsing the web. Do you want to play the item in Internet Explorer?

Tick Remember my preference then click No to ensure that the video is played in the Windows Media Player program.

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